Business conditions

Payment

DANSK Acoustics accepts payment with Dankort/VISA-Dankort, MobilePay, VISA, VISA Electron, Mastercard and JCB. Payment will only be debited from your account when the item is dispatched.

All amounts are in DKK. Danish kroner and is incl. VAT. The VAT is charged at the end when you have added items to the basket.

DANSK Acoustics uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that your information cannot be read.

Delivery

DANSK Acoustics​ delivers on all weekdays. Delivery time varies from 2 – 5 working days for most products. Delivery of wooden slats and acoustic images must, however, be expected to take approx. 14 days from date of order. Deviations MAY occur, but in that case you will be informed.

Right of complaint

There is a 2-year right to complain in accordance with the Purchase Act. Our right of complaint applies to defects in material and/or manufacturing.

The complaint does not apply to errors or damage caused by incorrect operation of the product/service.

DANSK Acoustics will cover return costs to a reasonable extent.

On return

Inquiries should be directed to and complaints should be sent to:

Dansk Acoustics

Agernvej 3, 3490 Kvistgård

Denmark

Packages sent on cash on delivery are not accepted.

Refund

If a refund has been agreed, please send your bank details so that we can transfer the agreed amount.

The condition of the item when you send it back

You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods. In other words – you can try the product in the same way as if you tried it in a physical store.

If the item has been tried on in addition to what is described above, we consider it as used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item's commercial value.

In order to receive the full purchase amount back, you must therefore do the same as you can in a physical store. You may test the product, but not actually use it.

Appeal options - overview and links:

If you have a complaint about a product bought in our Webshop, you can send a complaint to:

The Danish Competition and Consumer Authority's Center for Complaint Resolution

Carl Jacobsens Vej 35

2500 Valby

Link: www.forbrug.dk

If you are a consumer residing in another EU country, you can register your complaint in the EU Commission's online complaint platform.

The platform can be found here: ec.europa.eu

If you submit a complaint here, you must provide our e-mail address: info@dansklydisolering.dk